Privacy Policy
Effective Date: January 31 2025
Canadian Contractor Services is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the latest updates from the Digital Charter Implementation Act (Bill C-11). By accessing or using our website or services, you agree to the terms of this Privacy Policy.
- Information We Collect
We collect two types of information from users:
- Personal Information: This includes but is not limited to your name, contact details (email, phone), mailing address, payment information, and other personally identifiable details that you provide when interacting with our website, using our services, or making inquiries.
- Non-Personal Information: We collect non-personally identifiable data such as your IP address, browser type, device information, and browsing history to improve the performance of our website and services.
Special Categories of Data: In some instances, we may collect sensitive data, such as information about health (in relation to renovations that impact living conditions), financial information (for billing purposes), and specific details about your home or business. “We will seek explicit consent for the collection of sensitive data only when required by law or when it is necessary for the provision of our services. All sensitive data will be handled with the highest level of care, in compliance with applicable privacy laws.”
- How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To manage your construction projects, insurance claim repairs, and building maintenance needs.
- Marketing & Communications: With your consent, we may send you updates, promotional materials, or educational content related to our services, including new home build warranties, your private portal access, commercial repairs, and renovation services.
- Consultations & Estimates: To schedule consultations, provide project estimates, and communicate details regarding your construction or renovation needs.
- Improvement & Personalization: To improve our services, personalize your experience, and address your specific needs based on the data you provide.
- Compliance: To comply with legal obligations, including responding to court orders, protecting our legal rights, or defending against claims.
- Consent
We collect your personal information primarily through explicit consent. When you engage with our services or website, we will inform you about the types of information we collect and the purpose for which we collect it. You may withdraw your consent at any time, subject to legal or contractual restrictions.
For sensitive data (e.g., health or financial information), “We will seek explicit consent for the collection of sensitive data only when required by law or when it is necessary for the provision of our services. All sensitive data will be handled with the highest level of care, in compliance with applicable privacy laws.”
- How We Protect Your Information
We employ a range of physical, technical, and organizational measures to ensure that your personal information is kept secure. These measures include:
- Secure data storage and encryption of sensitive information.
- Access controls to ensure only authorized personnel can access personal data.
- Regular audits to ensure compliance with our privacy policies and procedures.
While we take every reasonable effort to protect your data, no method of electronic transmission or storage is 100% secure. Thus, we cannot guarantee the absolute security of your information.
- Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. However, we may disclose your information to:
- Service Providers: Third-party vendors who assist in providing our services, such as marketing agencies, IT support, and project contractors. These parties are contractually obligated to maintain the confidentiality and security of your information.
- Legal Compliance: We may disclose your personal information if required by law, for example, in response to a subpoena, court order, or regulatory inquiry.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
- Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer required, we will take steps to securely delete or anonymize it.
- Your Rights Under Alberta Privacy Law
Under PIPEDA and the Digital Charter Implementation Act, you have the right to:
- Access your personal data that we hold and request a copy.
- Correct inaccuracies in your data.
- Request deletion of your personal information, subject to certain exceptions (such as legal or contractual requirements).
- Withdraw consent to the processing of your data, where applicable.
To exercise these rights, you may contact us using the details below.
- Cross-Border Data Transfers
If your personal data is transferred to service providers outside of Canada, we will ensure that appropriate safeguards are in place. This may include contractual clauses requiring our service providers to comply with data protection standards equivalent to those outlined in PIPEDA.
- Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to improve your user experience on our website. These technologies help us understand how visitors interact with our site and allow us to personalize content and advertisements. You can manage your cookie preferences through your browser settings, but some features of our website may not function properly if cookies are disabled.
- Privacy by Design
As part of our commitment to privacy, we implement Privacy by Design principles, which means we incorporate privacy protections into our business practices, services, and products from the outset. This includes:
- Minimizing data collection to only what is necessary.
- Implementing safeguards to protect data security.
- Regularly reviewing privacy practices to ensure compliance with the law.
- Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in the law or our business practices. When this happens, we will update the “Effective Date” and provide notice on our website. We encourage you to periodically review this policy to stay informed of any changes.
- Contact Us
If you have any questions or concerns regarding our Privacy Policy, or if you would like to exercise your rights, please contact us:
Canadian Contractor Services
Unit 3181, 26 Cranford Way
Sherwood Park, AB T8H 2T2
Email: info@ccscpro.com